Trust and Patient Satisfaction: Positive Patient Experience at Kauvery Hospital

Ms. Yamuna Naidu who is from the army talks about her journey with Kauvery Hospital that began 6 years ago. Ms. Yamuna was suffering from a skin condition and she did not know whom to approach for treatment. When she arrived at Kauvery, she was well received with kindness and understanding by the medical assistants who immediately took her to Dr Swetha Rahul, the dermatologist at Kauvery Hospital. Ms. Yamuna is full of praise for the empathy and care that was shown by the hospital staff, not only towards her, but also towards every patient who comes there for treatment. She calls the hospital her second home as she gets the best treatment there. She signs off by saying that it is a privilege to be treated in Kauvery Hospital and thanks the hospital for all its services! 

Watch Ms. Yamuna Naidu herself talk about her positive experience at Kauvery Hospital -

Colour-based discrimination, Dark or Fair

DR. SHWETHA RAHUL, 

CONSULTANT DERMATOLOGIST AESTHETIC PHYSICIAN, 

KAUVERY HOSPITAL, CHENNAI

In our country, even today, there is widespread judgement and prejudice based on skin color. Ever since the baby is born, it is ingrained in their head that being fair is only accepted and dark skin tones are not. There is a myth that the consumption of saffron in milk by carrying mothers, will form fair babies despite both the parents being dark. The moment a child is born, relatives start comparing siblings’ skin color, a fair skinned baby being labelled “beautiful” and a darker one not so. This fair skin bias reflects on the child throughout their entire life. They are subjected to a battery of fairness creams, beauty therapies, dermatological procedures, with an illusion of a miraculous fairness transformation.

      This creates a sense of insecurity and lack of confidence in the children, and they carry this scar lifelong. This feeling of insecurity is perceived even by high flying officials, excellent sportspersons, academicians with illustrious careers, especially when they confront clients and during important presentations. This color-based inferiority always remains at the back of their minds. This situation is still prevalent in our country. In this context, Dr. Shwetha Rahul addresses this issue and advises all the parents to teach their children how to love themselves. Introduce your child to this everyday activity by looking into the mirror and appreciating themselves as soon as they wake up in the morning. Dark is beautiful must be the mantra. This is to every dark, dusky, black child out there. We glorify dark skinned Superstars and Gods described dark in Puranas. So, love yourself and don’t let anybody put you down, based on your skin colour.